Frequently Asked Questions

CGI Industrial Solutions is owned and operated by Graham Gillespie and Craig Capstick, who have 60 years of combined experience in New Zealand manufacturing. We offer a range of engineering solutions to improve plant performance. CGI is the official New Zealand and Fiji Islands distributor for leading international gasket and seals manufacturer Chesterton.

We supply products and services to a wide range of industries including water and wastewater, chemical plants, pulp and paper manufacturers, MDF manufacturers, gold mines, gas to gasoline plants, hydro and geothermal power, marine applications, and steel production.

CGI Industrial is based at the Izone Business Hub in Rolleston, just outside Christchurch.

We have been operating since 1998.

We are problem solvers. Our years of experience and deep technical knowledge mean we provide the right solution every time and deliver unbeatable value for money, using the highest quality products available anywhere in the world.

CGI Industrial is recognised as a leading provider because of our decades of hands-on experience, trusted international supply partnerships, and proven track record improving reliability and performance in industrial plants across New Zealand. Our focus is always on practical, long-term solutions that reduce downtime and operating costs.

Yes, we work with businesses and industries of all sizes.

Yes, we provide on-site support and are extremely responsive to the needs of our clients all over New Zealand.

We service all areas and regions across New Zealand.

Yes, we work with engineers to design custom components for all types of industries.

Yes, it’s a key part of our service to work with our clients to assess their sites and recommend upgrades that will improve the efficiency and reliability of their plant.

Yes, we offer a range of ways to help clients reduce downtime and improve plant performance, including evaluating Return on Investment, providing documentation, and sharing relevant case histories.

We supply the full range of industrial gasketing for all applications.

Yes, we manufacture custom gaskets for all types of industrial applications. We use CNC machines at our Christchurch facility to produce whatever our clients require.

Almost all industries require custom gaskets because each and every plant is unique. In addition, imported machinery sometimes does not use standard fitments, so replacement requires a custom solution.

We can produce gaskets using these materials: graphite, synthetics, compressed fibre, cork, Teflon (PTFE), and metallics.

We aim to manufacture custom gaskets with a one-day turnaround, depending on the material and complexity.

Yes, we supply gaskets for maintenance teams.

Yes, supplying high-performance and specialised gaskets for extreme environments is a key part of our business.

Yes, we’re experts in identifying and recommending the right gasket for any application you might have.

Yes, we supply compressed fibre, rubber, PTFE, and metallic gaskets.

Our most popular gasket solutions include steam pipe and boiler gaskets, as well as man-way gaskets.

A mechanical seal is a device that’s used to prevent fluid leakage between a rotating shaft and a stationary housing, in pumps, compressors, and other rotating equipment.

Yes, we supply mechanical seals throughout New Zealand.

We supply the full range of Chesterton components, including cartridge and Split Mechanical Seals.

Yes, we can help you select the correct mechanical seals for your machinery and other commercial equipment.

Yes, we supply an extensive range of high-quality mechanical seals for pumps, mixers, and rotating equipment.

Yes, we can repair or replace faulty mechanical seals. Contact us via sales@cgiindustrial.co.nz let us know how we can help.

Mechanical seals fail for a variety of reasons, which can include improper installation, lack of lubrication, chemical incompatibility, excessive vibration, and mechanical failure. 

Yes, we understand that your machinery is critical to your business so emergency supply and replacement are a key part of our nationwide service.

Gland packing is a mechanical sealing material that’s used to prevent fluid leakage around a moving shaft or rod. You find gland packing in pumps, valves, and similar equipment.

Yes, we are a leading supplier of gland packing in New Zealand.

We have a full range of PTFE Carbon Fibre ,Graphite, and Nomex gland packing.

As gland packing experts we’re happy to help you choose the right gland packing for your application. Please contact us and we will assist you. 

Yes, we supply gland packing for pumps, valves and industrial equipment throughout New Zealand.

Yes, we specialise in high-temperature and chemical-resistant gland packing. 

Polymer seals are specially engineered components that are designed to prevent leaks and maintain pressure in mechanical systems. Polymer seals are made from various polymer materials, including elastomers and thermoplastics. The exact material chosen depends on where it will be used and the necessary properties, which include flexibility, chemical resistance, and durability. Polymer seals are used in applications where reliability and performance are critical, such as in automotive, aerospace, and industrial machinery.

Yes, we supply polymer seals throughout New Zealand.

We supply the full range of Chesterton Custom Built polymer seals that are engineered to suit individual applications.

Yes can we can custom make polymer seals. Email us at sales@cgiindustrial.co.nz with your requirements.

Yes, they can be suitable for high-pressure or abrasive environments. Please consult with our industrial specialists. 

Yes, we specialise in designing sealing solutions for specialised applications.

Yes, we can supply O-rings and other sealing components.

Yes, we can support your plant’s maintenance contractors at your site.

We refit, recondition, and repair all types of mechanical seals.

Yes, we offer emergency breakdown support and aim to respond as quickly as possible.

We do not provide routine or scheduled maintenance for industrial plants. That is the job of maintenance contractors.

Yes, we work with food processing, manufacturing, and agricultural industries.

For sealing devices, we stock a small range of fluid seals and related components.

Yes, all CGI Industrial products meet New Zealand industrial compliance standards.

Yes, we can supply documentation and specifications from our supplier, Chesterton, to support QA processes.

Yes, we supply gasket and sealing products that are suitable for food and pharmaceutical applications where required standards are met.

To request a quote from CGI Industrial, either call us at 021 323 595 or email us at graham@cgiIndustrial.co.nz. You can find our direct contact details here.

We offer same-day dispatch by courier from our Rolleston facility where possible.

Yes, you can place an order over the phone or email.Either call us at 021 323 595 or email us at graham@cgiIndustrial.co.nz. You can find our direct contact details here.

The typical turnaround for industrial parts depends on what’s required. If we can manufacture the part locally, then turnaround can be as little as one day. However, if a part has to come from overseas, the turnaround is usually 10 to 14 days.

We carry a range of stock materials that can be used for many popular applications.

Yes, once you complete the credit application, we can usually offer account terms for repeat customers or contractors.

We can deliver industrial parts anywhere in New Zealand that can be reached by courier services. This includes the South Island and North Island, covering both major cities and regional areas.

We supply industrial parts and sealing solutions to businesses throughout New Zealand, including but not limited to:
Northland (Whangārei, Kerikeri, Kaitaia), Auckland (Auckland City, Manukau, Albany, Henderson), Waikato (Hamilton, Tokoroa, Thames), Bay of Plenty (Tauranga, Rotorua, Whakatāne), Gisborne / Tairāwhiti (Gisborne), Hawke’s Bay (Napier, Hastings), Taranaki (New Plymouth, Hāwera), Manawatū-Whanganui (Palmerston North, Whanganui), and Wellington (Wellington City, Lower Hutt, Upper Hutt, Porirua, Kapiti Coast). In the South Island, we supply Tasman (Richmond, Motueka), Nelson (Nelson City), Marlborough (Blenheim, Picton), West Coast (Greymouth, Hokitika, Westport), Canterbury (Christchurch, Rolleston, Rangiora, Timaru, Ashburton), Otago (Dunedin, Queenstown, Wānaka, Oamaru), Southland (Invercargill, Gore), as well as the Chatham Islands where courier services operate.

We supply to urban towns and cities throughout New Zealand.

Yes, we can ship nationwide in New Zealand to anywhere that can be reached by courier services.

Yes, we can deliver directly to manufacturing plants and workshops throughout New Zealand, including remote and regional industrial sites where courier access is available.